Reliance Worldwide Corporation Ltd. (“RWC”, “we,” or “us”) respects your
privacy and is committed to protecting it through our compliance with this
policy and applicable laws and regulations. This General Privacy Policy
("Privacy Policy") describes the types of information we may collect from you
or that you may provide through our various brands, channels, sites, mobile
applications (collectively, “Websites”) or other products and services that
operate under the RWC brands (“Service” or collectively, “Services”) when you
interact with us or one of our related subsidiaries and affiliates where we
link to this Privacy Policy. A list of subsidiaries and affiliates within the
RWC corporate family can be found in the financial statements section of our
Annual Reports
here
. This Privacy Policy also discloses our practices for collecting, using,
maintaining, protecting, and disclosing your information, and what choices are
available to you regarding your personal information. Your use of any of our
Websites and the content provided thereon is subject to this Privacy Policy
and the terms and conditions on the respective Website(s) being visited.
1. Notices and Disclosures for Employees and Residents in Specific
Jurisdictions
If you are a resident of a particular jurisdiction, there may be more specific
disclosures or you may have certain rights or obligations specific to your
region. Please choose from among the jurisdictional options below to review
any additional disclosures, descriptions and information specific to your
jurisdictions. Although these are intended to supplement this general privacy
policy, in the event of any conflict between this General Privacy Policy and
the jurisdiction-specific policies provided below, the jurisdiction-specific
policies shall control:
In the course of our business, we may collect information from you that
identifies, relates to, describes, references, or is reasonably capable of
being linked, directly or indirectly, with an individual (“personal
information”). This information may include the following, where required and
as permitted by applicable laws and regulations:
Personal identifiers, such as name, alias, signature,
postal address, phone number, email address, social security number, device
identifier, date of birth, or age;
Financial information,including bank account numbers or
other financial information;
or
Internet and other network activity information
including online identifiers such as an Internet Protocol (“IP”) address or
device identifiers, browsing history, search history, user mobile device
type, browsing platform, Wi-Fi connectivity and signal strength, and
information about individual interactions with our Websites, electronic
communications, or advertisements.
We may collect personal information from you directly (for example when you
contact us or make an order) or from third parties, including:
our related companies, with which we co-operate in managing our respective
businesses;
public sources such as material published on the internet or other publicly
available resources;
your organisation and representatives, which may be involved in facilitating
your relationship with us;
information service providers (e.g. data brokers) which we may use where
lawful, (e.g. to build and manage contact lists); and
the parties with whom we exchange information as described in this policy as
well as any specific policies referenced in this global policy.
A. Information We Collect Directly From You
RWC collects information directly from you, including:
Registration Information. When you register for Services, complete an
application form, attend a training, trade show, or RWC-sponsored event or
enter contests or competitions, we will ask you for your personal
information, such as name, email, address, postal address, demographics
information, and any preferences that you may have (e.g., which newsletters
you would like to receive). We use this to provide access to certain content
or Services, personalize them, and remember your preferences.
Billing and Payment Information. When you place an order with us or
access certain services, we will collect certain payment and identity
verification information, including your name, email address, and credit
card information. We use this to bill you for your use of the Services.
Information you Post on the RWC Services. We collect personal
information when you provide or post information to our Services, including
your username, comments, likes, interests, status, pictures or videos you
submit, and references to your online presence. We make this information
available to others as you request.
Correspondence you Send Us. When you contact us directly by calling
us or providing feedback, comments or suggestions on programs and activities
via postal mail or electronically, we may collect information you provide as
part of your correspondence. We use this to provide Services and to learn
about your interests and concerns. Sometimes, you may provide information
about others (e.g., to refer a friend to certain Services). We use this to
make Services available to the people you refer.
Information You Provide Offline. You might also provide personal
information to us in person and offline. For example, you may attend an RWC
sponsored event, apply for position with us, or participate in one of our
programs by mail or in person. You may also be recorded if you visit our
offices (including by security surveillance, such as CCTV). We use this
information to provide Services to you, protect our security, and learn
about your preferences.
Investor Information. If you apply to invest or do invest with our
company, we may collect information from your applications, subscription
agreements and other related documents and forms, and information about your
transactions with us and our corporate entities. We collect, use and
disclose your personal information to assess your application, manage your
investment and provide investor services. We may exchange your personal
information with our share registry providers and they may also exchange
your personal information with other services providers of the kinds
described above in this Privacy Policy. Please see the investor section at
https://www.rwc.com/investors
of our Website(s), where applicable, for details of our share registry
provider. You can see the registry’s privacy statement by visiting its
website at
https://www.computershare.com/us/privacy.
Please note that we are required or authorised to collect your personal
information under certain laws including the Income Tax Assessment Act and the
Corporations Act in Australia. We are also required to make limited
shareholder details available to members of the public on request.
B. Information Collected Automatically Through Cookies and Other Online
Tracking Technologies
As you navigate through and interact with our Websites we may use automatic
data collection technologies to collect certain information about your
equipment browsing actions, and patterns, including:
Details of your visits to our Websites, including traffic data, location
data, logs, and other communication data and the resources that you access
and use on the Websites.
Information about your computer and internet connection, including your IP
address, operating system, and browser type.
Referring websites from which you visit our Websites.
The information we collect automatically helps us to improve our Websites and
to deliver a better and more personalized Service, including by enabling us to
estimate our audience size and usage patterns, store information about your
preferences (allowing us to customize our Websites according to your
individual interests), speed up your searches, or recognize you when you
return to our Websites.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). Except where prohibited by
laws or regulations in a specific jurisdiction, or stated otherwise in a
jurisdiction-specific policy, we may collect information through the use of
cookies. A cookie is a small text file sent by a Website, accepted by a web
browser and then placed on the hard drive of your computer. If you prefer to
not receive cookies from our Websites set your browser to refuse all cookies
from this and other websites that you may visit. This will provide you with
more control over the acceptance of cookies on your computer. However, it is
possible that some portions of the Websites will not function properly or
may perform more slowly if you choose to reject cookies. Note that Users of
our services in the United Kingdom and Europe should also refer to the
further disclosures provided in the jurisdiction-specific policy for the UK
and EU.
Flash Cookies. Certain features of our Websites may use
local stored objects (or Flash cookies) to collect and store information
about your preferences and navigation to, from, and on our Websites. Flash
cookies are not managed by the same browser settings that are used for
browser cookies. For information about managing your privacy and security
settings for Flash cookies, see
Your Access to and Control Over Information
below at
https://www.rwc.com/privacy#control-your-information
.
Web Beacons. Pages of our Websites may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel
tags, and single-pixel gifs) that permit us, for examples, to count users
who have visited those pages and for other related website statistics (for
example, recording the popularity of certain website content and verifying
system and server integrity); and
IP Addresses. An IP address is a unique identifier that
certain electronic devices use to identify and communicate with each other
on the internet. When you visit our Websites, we may view the IP address of
the device you use to connect to the internet. We use this information to
determine the general physical location of the devices and understand from
what geographic regions our website visitors come. We may also use this
information to enhance our Websites.
A few important things you should know about cookies and our Websites are
that:
We offer certain features that are only available through the use of
cookies.
We use cookies to help identify you and maintain your signed-in status.
Most cookies are “session cookies”, meaning that they are automatically
deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although
doing so may interfere with your use of the Websites.
You may encounter cookies from third parties on certain pages of our
Websites that we do not control. (For example, if you view a web page or
advertisement created by another user or third party, there may be a
“cookie” placed by that web page or advertisement.)
Our Websites may use analytical tools (e.g., Google Analytics, Facebook
Pixel, etc.) from time to time to monitor traffic on our Website(s),
referrals from social media advertisements, improve the user experience, or
to conduct marketing and advertising activities.
Some content or applications, including advertisements, on the Websites are
served by third parties, including advertisers, ad networks, and servers,
content providers and application providers. These third parties may use
cookies, along or in conjunction with web beacons or other tracking
technologies, to collect information about you when you use our Websites. The
information they collect may be associated with your personal information or
they may collect information, including personal information, about your
online activities over time and across different websites and other online
services. They may use this information to provide you with interest-based
(behavioral advertising) or other targeted content.
We do not control these third parties’ tracking technologies or how they may
be used. If you have any questions about an advertisement or other targeted
content, you should contact the responsible provider directly. For example,
for more about how Google collects and processes data, please see Google’s
privacy policy and their information at
https://policies.google.com/technologies/partner-sites
. For information about how you can opt out of receiving targeted advertising
from many providers, see
Your Access to and Control Over Information
below at
https://www.rwc.com/privacy#control-your-information
.
We currently do not track customers or visitors over time and across third
party websites to provide targeted advertising, and therefore, do not respond
to Do Not Track (DNT) signals. However, some third party sites do keep track
of your browsing activities when they serve you content, which enables them to
tailor what they present to you. If you are visiting such sites, your website
browser (e.g., Safari) may allow you to set the DNT signal on your browser so
that third parties (particularly advertisers) know you do not want to be
tracked. You can find additional information on DNT choice mechanisms at
https://optout.aboutads.info/
and
https://youradchoices.com/control
.
C. Privacy Protection of Children
Our Websites are not directed to children, and we do not knowingly collect
personal information from children under 16. If you believe that a child under
the age of 16 has given us personal information, please contact us at
privacy@rwc.com
.
D. Security
We may hold personal information electronically and in hard copy form, both at
our own premises and with the assistance of our service providers. We take a
range of precautions to protect your personal information. Depending on the
circumstances, those precautions may include encryption, information access
restrictions and secure premises and facilities.
Please be aware that third parties outside of our control may unlawfully
intercept or access transmissions. While we work very hard to protect your
privacy, we cannot promise that your private communications or personal
information will always remain private.
3. How We Use and Share Information
A. How We Use Information
We collect personal information from you in order to provide our products and
Services , to process or facilitate payments and refunds or collect payment
for our Services, to verify your identity and personal information, to
maintain and update our records, to communicate with you in your interactions
with us, to respond to you regarding the reason you have contacted us, to
provide registration for client events, to provide technical support to you as
a customer, to inform you about product development and new features, to
verify customer requests, to manage our relationship with you, to comply with
applicable laws and regulations, to troubleshoot problems, customize, measure
and improve our services, to train and manage our people and to protect our
lawful interests.
We may also collect internet and other network activity information from
website visitors, devices and platforms used to access our Websites, in order
to provide information about services online, to monitor website traffic, to
deliver marketing communications and advertising, and to identify the devices
used to access digital content.
Unless you ask us not to or we are subject to legal restrictions, we may
contact you via email, telephone and other means on an ongoing basis to tell
you about specials, new products or services, or changes to this privacy
policy.
We may not be able to do these things without your personal information. For
example, we may not be able to communicate with you or provide our services to
you without your personal information.
B. How We Share Information
We sometimes share information collected about you as disclosed at the time of
collection, as otherwise disclosed in this privacy policy, and in the
following circumstances:
Within the RWC Services and with the RWC family of brands.
Where permitted by law, we may share information we collect about you
within the RWC
corporate family
so that we can provide you with information about products and services
that might interest you.
Banks or Other Organizations In Connection with a Business Transfer.
We may share your information in connection with a substantial corporate
transaction, such as the sale of a Service, a merger, consolidation, asset
sale, or in the unlikely event of bankruptcy.
Regulators, Courts, Law Enforcement, and Other Governmental
Authorities.
We may disclose information about you to respond to subpoenas, court
orders, legal processes and other law enforcement measures, and to comply
with other legal obligations. There may be circumstances where the law
requires us to disclose the information, or where disclosure is required
to prevent a risk to health or safety, or for law enforcement purposes.
Authorized Service Providers.
We share your contact information with third-party vendors who help us
with Services, including customer support, email and text message
deployment, analytics, marketing, suppression list management and data
processing. These service providers are under contractual restrictions to
protect your information and are only allowed to use your contact
information to help us provide our Services and not for any other purpose.
Sponsors and Other Partners for Sweepstakes, Contests, or Giveaways.
When you choose to enter a sweepstakes, contest, or other promotion, and
in accordance with the terms and conditions of the promotions, your
personal information may be disclosed to our sponsors and others who help
design, administer and implement the promotion, including in connection
with winner selection, prize fulfillment and aggregated data analysis.
Your information also may be disclosed as required by law, such as on a
winners list. Further, by entering a promotion, you are agreeing to the
official rules that govern that promotion, including allowing our sponsors
to use your name, voice, and likeness in advertising and marketing
associated with the promotion in accordance with applicable law. All terms
applicable to the particular promotion will be made available to you at
the time you enter the promotion.
Other Persons or Entities.
With appropriate consent when required, certain Services may share your
contact information with third party marketing partners, who may contact
you by email, telephone, mail or other communication methods with messages
about their products or services. Sometimes, if we jointly offer our
Services along with a co-branded partner (where the partner’s name will be
featured prominently), you may be asked to provide information about
yourself to register for a service offered with a co-branded partner, in
which case you may be providing your information to both us and the
co-branded partner, subject to the partner’s privacy policy. Sometimes we
will give you the option to receive further communications from one of our
advertising partners, for example when we run a competition with that
advertiser. When you consent to receive communications from that third
party advertiser, your personal information will be managed by that third
party’s own privacy policy.
In addition to authorized service providers that offer customer service
support, we may also exchange your personal information with our affiliates or
related corporate entities, your and our representatives and with our service
providers that assist us with customer contact, legal, business consulting,
banking, payment, archival, auditing, accounting, debt collection, delivery,
information broking, research, investigation, insurance, data processing, data
analysis, document management, website or technology services. In the event we
were to merge or be acquired by another entity, or consider doing so, we may
share your information with that entity or its advisers.
The third parties described above may be located in Australia, the United
States, Canada, the United Kingdom, New Zealand, Spain, South Korea, and other
countries across our various business divisions.
4. Your Access to and Control Over Information
You have certain options and rights related to the information we collect and
how that information is used and shared. While we must continue to collect and
store certain information required to allow you to take advantage of our
products and services, to fulfill transactions with you, or to comply with
legal, financial or other operational or regulatory requirements, your options
for managing your information and privacy choices include:
If you have a user or trading account, you can review and update your
registration information through the applicable account settings.
You can opt out of receiving emails or text message by following the
instructions contained in such message or by contacting us directly. Please
note that even if you unsubscribe to marketing messages, we may still need
to send you communications relating to your use of our Services.
You can deactivate web and mobile push notifications by changing the
notification settings on your device.